Effective August 25, 2026
These Terms of Service ("Terms") govern your access to and use of SoraCore, an HR, payroll and accounting platform provided by SAGBRAIN GLOBAL PTE. LTD. (UEN 202611585N), a company incorporated in Singapore ("SoraCore", "we", "us", or "our"). SAGBRAIN GLOBAL PTE. LTD. is the contracting party for all customers, in every market. By logging in to or otherwise using SoraCore, you agree to be bound by these Terms.
You may accept these Terms electronically — for example by ticking the acceptance box at checkout, or by using the service. Electronic acceptance and electronic contracts are legally valid under Singapore's Electronic Transactions Act. When your Organization subscribes, we record the date and time of acceptance, the version of these Terms accepted, and the originating IP address.
SoraCore is provided to you by, and on behalf of, the organization that has licensed the platform (your "Employer" or "Organization"). Your Organization's administrator controls which features and data you can access based on your assigned role.
SoraCore is a web-based platform used by organizations to manage their workforce. This includes employees and departments, attendance with geolocation and breaks, leave requests and balances, daily and overtime work reports, payroll and payslips, team hierarchy and employee levels, KPI and performance scoring, presence tracking and compliance, client invoicing generated from work reports, internal notices and feedback, an AI assistant, and Excel and PDF exports of the above.
A multi-entity accounting suite — chart of accounts, journals and general ledger, sales invoices, supplier bills and payments, banking and reconciliation, tax (VAT, GST and withholding tax), budgets, fixed assets, expense claims, and financial reporting and consolidation — is in development and is not part of any subscription plan. Capabilities identified in the product or on our website as forthcoming form no part of the service sold to you until they are released, and nothing in these Terms should be read as a commitment to release them or to any particular date.
The features available to you depend on the plan your Organization subscribes to and on your assigned role (Admin, HR, Employee, Accountant, Viewer, or CA Officer) as configured by your Organization. The feature comparison published on our pricing page states what each plan includes, and is the authoritative description of the service for the purposes of these Terms.
An organization may sign up for SoraCore directly through our public subscription flow, in which case the person who signs up becomes that Organization's initial administrator. Individual user accounts within an Organization are then created and managed by that Organization's Admin or HR team; SoraCore does not offer public self-registration for individual employees. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify your Organization's Admin or HR team immediately if you suspect unauthorized access to your account, or if you leave the Organization and require your access revoked.
You agree to use SoraCore only for legitimate business and employment-related purposes. You agree not to:
All employee, attendance, leave, payroll, financial, and report data entered into SoraCore by or on behalf of your Organization belongs to your Organization. SoraCore acts as a data processor on behalf of your Organization, which remains the data controller responsible for the accuracy and lawful use of the data it enters.
Location data (e.g., GPS coordinates captured at check-in/check-out) is collected solely to support attendance verification and is used only for that purpose within your Organization's account.
Where SoraCore processes personal data on your Organization's behalf, it does so under our Privacy Policy which sets out our obligations as processor — including security measures, the subprocessors we use, breach notification, and the handling of national identifiers such as the Singapore NRIC/FIN. If your Organization requires a separate data processing addendum, contact us at support@soracore.net.
Certain actions — such as approving leave, attendance corrections, financial documents, or employee requests — require review by a user with the appropriate role (typically HR, Admin, or CA Officer). SoraCore is not responsible for decisions made by your Organization's authorized reviewers, including approvals, rejections, or payroll calculations, which reflect your Organization's own policies and configuration.
The SoraCore platform, including its software, design, and branding, is the property of SAGBRAIN GLOBAL PTE. LTD. and is protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the platform itself — only a limited right to use it as provided by your Organization for its intended business purpose.
Your access to SoraCore may be suspended or terminated by your Organization's Admin at any time, including upon termination of your employment, at their discretion, or for a violation of these Terms or your Organization's internal policies. SoraCore may also suspend access where required to protect the security or integrity of the platform.
Access to SoraCore is provided on a paid subscription basis under the plan selected by your Organization, subject to any free-trial or promotional period offered at sign-up. Fees, included features, and user limits are those shown on our Pricing page or in a separate order or quote agreed with your Organization at the time of purchase.
Unless stated otherwise, subscriptions renew for successive billing periods and fees are billed in advance and are stated exclusive of any taxes, duties, or withholdings, which are your Organization's responsibility where applicable. Card payments are processed through a third-party payment provider; SoraCore does not store full card details on its own servers. Where we make bank transfer available as an alternative, your subscription begins once we have confirmed receipt of the transferred funds, and you must quote the payment reference shown at checkout so the payment can be matched to your account. Amounts may be charged in the currency displayed at checkout, and your bank or card issuer may apply conversion or cross-border fees.
Deduction of tax at source. Some countries require a business customer to deduct value-added or withholding tax from a supplier's invoice and pay it to the tax authority directly — Bangladesh's VAT Deducted at Source (VDS) works this way. Where your Organization is required by law to make such a deduction, it may pay us the invoice amount net of that deduction, provided it (a) deducts no more than the law requires and (b) supplies the official deduction certificate or equivalent evidence within a reasonable period. On receipt of that evidence the deducted amount is treated as paid. Where a deduction is made without that evidence, the shortfall remains payable. Nothing here obliges either party to pay tax it does not owe.
Your Organization may cancel at any time, effective at the end of the current billing period; except where required by law, fees already paid are non-refundable. If a subscription lapses, suspends, or is cancelled, access to the platform may be restricted while your Organization's data is retained for a reasonable period as described in our Privacy Policy. Any "test mode" or sandbox payment facility is for evaluation only and does not create a real charge.
Auto-renewal & consumer information. Where a plan renews automatically, the recurring nature, price, billing interval, and how to cancel are disclosed before you confirm the order, and you may cancel at any time to stop future renewals. Nothing in these Terms limits your rights under Singapore's Consumer Protection (Fair Trading) Act, or under any mandatory consumer-protection law of your own country. Singapore GST — and any other sales, consumption or value-added tax that applies to your purchase — is charged where required at the prevailing rate, and a compliant tax invoice is issued.
SoraCore is provided on an "as is" and "as available" basis. While we work to keep the platform reliable and available, we do not guarantee uninterrupted or error-free operation, and we are not responsible for decisions made using data or reports generated by the system, including payroll, leave balance, or attendance calculations, which depend on the accuracy of data entered by users and the configuration set by your Organization.
To the maximum extent permitted by law, SAGBRAIN GLOBAL PTE. LTD. shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the platform. Nothing in these Terms, however, excludes or limits any liability that cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for our own wilful misconduct or gross negligence, or any non-excludable statutory consumer or data-protection rights you may have under the mandatory law of your country of residence.
We may update these Terms from time to time to reflect changes in our features or legal requirements. Material changes will be communicated to Organization Admins, and continued use of SoraCore after changes take effect constitutes acceptance of the revised Terms.
SoraCore is offered to organizations in multiple countries. You are responsible for ensuring that your use of the platform — including how you collect and process employee, attendance, location, payroll, tax, and financial data — complies with the laws that apply to you, including local labor, employment, data-protection, accounting, and tax regulations.
Tax rates, country packs, chart-of-accounts templates, and similar configuration are provided as a convenience and starting point only; they are not tax, accounting, or legal advice, and your Organization is responsible for confirming that its books, filings, and calculations are correct for its jurisdiction.
Cross-border supply. SoraCore is supplied from Singapore to organizations in other countries, and is hosted in Japan (see our Privacy Policy). Where your country's law places obligations directly on a foreign supplier of digital services — for example registration, appointing a local representative, or tax collection — we are responsible for our own obligations, and your Organization remains responsible for those that fall on it as the employer and controller of its employees' data.
These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. You and SAGBRAIN GLOBAL PTE. LTD. submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms or their subject matter. Nothing in these Terms limits any consumer or data-protection rights you may have under the mandatory laws of your country of residence, which continue to apply.
Questions about these Terms should be directed to your Organization's Admin or HR team, who can escalate to us. Our registered office is: SAGBRAIN GLOBAL PTE. LTD. (UEN 202611585N), 100D Pasir Panjang Road #05-03, MEISSA, Singapore 118520. Privacy and data-protection queries may be sent to support@soracore.net.