Questions about pricing, a demo for your team, or help with an account already running — here is who to write to.
Plan comparisons, a walkthrough for your team, custom packages, or an invoice-based purchase instead of a card.
support@soracore.netSomething not working, a payroll run that needs attention, or a question about a feature you already have.
support@soracore.netInvoices, receipts, bank-transfer details, changing a plan, or cancelling a subscription.
support@soracore.netData-access or deletion requests, a data processing addendum, or a question for our Data Protection Officer.
support@soracore.netWrite to support with "Security" in the subject line and it will be routed straight to the engineering team. Please do not post details publicly until we have replied.
Sunday to Thursday, 07:00–16:00 Bangladesh Standard Time (UTC+6)
Mail sent outside these hours is read the next working morning. Response-time commitments for contracted customers are set out in the service level agreement.
SoraCore is operated by SAGBRAIN GLOBAL PTE. LTD., a company registered in Singapore. This is a postal address for legal notices — for anything else, email reaches us faster.
Sign in and use Feedback inside the app — it arrives with your company and account already attached, so there is nothing to explain twice.
Many questions are answered in the Help Center — worth a look first.